Blockers. Nothing else.
This screen deliberately shows no productivity metrics — no scores, no completion rates, no time-on-task. You hire for ownership, and a surveillance dashboard gets killed by the culture it is sold into. The only thing worth your attention is what somebody is stuck on that the agent genuinely could not resolve.
Questions resolved without interrupting anyone — answered from your own corpus, or from the web when they turned out not to be about you at all.
Of the questions your corpus could not answer, the share that were general knowledge — not about this company, and never worth a colleague's time.
About the agent, not about anybody on the roster: there is no per-person figure here and asking more questions is not worse. GET /api/resolutions returns both, filterable by company, hire and date.